Returns Policy
Last Updated: 25 September 2026
1. Before Delivery: Order Cancellations & Amendments
Order Changes
Once an order status has changed to ‘Processing’, ‘Preparation’, ‘In Queue’, or ‘Delivery’, no further amendments can be made to your purchase. When contacting our customer service team regarding your order, please ensure you quote the Order Reference Number provided in your confirmation email.
Cancellations
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Cancellations can only be requested while the order status remains ‘On Hold’.
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If a cancellation is approved, please allow 7 to 10 working days for the refund to be processed.
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Cancellation Penalty: Unless otherwise agreed by us, a 100% cancellation fee (forfeiture of the total purchase price, including surcharges) applies to any cancellation request made after the order status has progressed to ‘Processing’, ‘Preparation’, ‘In Queue’, or ‘Delivery’.
2. After Delivery: Issues and Returns
Reporting an Issue
If you receive missing, incorrect, or unsatisfactory items, please email us within 48 hours of receiving your package. You must include clear photos and/or videos of the product (front and back). We will work with you to make it right or issue store credit.
Note: All resolutions and refunds are issued at our sole discretion, and all decisions are final.
Non-Refundable Scenarios
We strictly do not issue refunds, returns, or store credit under the following conditions:
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Taste Preference: Items that are delivered in good condition but do not suit your personal taste.
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Unverifiable Claims: Claims that cannot be verified or are deemed unreasonable (e.g., the package is open and the contents are fully or partially consumed).
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Wrong Flavor (Opened): If an incorrect flavor was delivered but the inner packaging has been opened, compensation (such as store credit) is entirely at the discretion of management.
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Improper Storage: If the original state of the product has been altered, or if it has passed its recommended storage duration.
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Sale Items: Only regular-priced items are eligible for refunds. Sale, clearance, or promotional items cannot be refunded.
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Third-Party Purchases: This policy applies only to purchases made directly on bbabyessentials.com. If you purchased our products (such as SLB Cookies) through a different channel, please contact that specific retailer.
Return Logistics
If a physical return or exchange is approved, the item must reach us within 5 days from the original date of delivery or collection, accompanied by a valid Order Reference Number. Any logistics or delivery costs associated with returning or exchanging an item must be borne by the customer.
3. The Refund Process
Once your returned item is received and inspected, we will notify you via email or whatsapp regarding the approval or rejection of your refund.
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Processing: If approved, your refund or store credit will be processed. The manner of the refund (e.g., bank transfer, credit card reversal, or store credit) is at the sole discretion of bbabyessentials.
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Late or Missing Refunds: If you have received an approval notice but have not yet received your refund within the advised timeframe, please contact us at info@bbabyessentials.com.
4. Missed Deliveries and Redeliveries
Depending on your location and the items ordered, deliveries are fulfilled via:
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Our in-house delivery team.
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Third-Party Logistics (e.g., GDEX, local couriers).
Failed Deliveries
If no one is present to receive the order at the provided address and there is no secure alternative drop-off site, the delivery will be considered failed. Subsequent redelivery attempts will be subject to additional inconvenience and shipping charges.
Quality Liability on Redeliveries
For perishable goods (such as lactation bakes) that require redelivery on a later date, we are not liable for any changes or degradation in product quality. Any complaints or feedback regarding the quality of items subjected to a delayed redelivery will not be entertained.