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Terms & Conditions

Last Updated: 25 September 2026

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Welcome to bbabyessentials.com ("we," "our," or "us"). By accessing or using our website and purchasing products from us, you agree to be bound by the following Terms and Conditions. Please read them carefully.

 
1. General Conditions

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence (18 years old in Malaysia), or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site. We reserve the right to refuse service to anyone for any reason at any time.

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2. Accuracy of Information

We make every effort to display as accurately as possible the colors, descriptions, and images of our products (including brands like Hegen, Raduga Grez, and SLB Cookies). However, we cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

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3. Products and Pricing

  • Pricing: All prices are listed in Malaysian Ringgit (MYR/RM) unless otherwise stated. Prices for our products are subject to change without notice.

  • Availability: All products are subject to availability. We reserve the right to discontinue any product at any time.

  • Consumables & Health Disclaimer: Products such as SLB Lactation Cookies, Granola and Tea are consumable items. The information provided on this website regarding these products is for informational purposes only and is not intended as a substitute for advice from your physician or other health care professional.

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4. Orders and Payments

  • Order Acceptance: We reserve the right to refuse or cancel any order you place with us. In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

  • Payment: We accept major credit cards, bank transfers, and Buy Now, Pay Later options (e.g., ATOME). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

 
5. Shipping and Delivery

Shipping timelines and costs depend on your location (e.g., fast delivery via 3PL or internal dispatch). We are not responsible for delays caused by customs, courier logistics, or other factors outside our control once the package has been dispatched.

 
6. Returns and Refunds

Due to the nature of our products (including perishable food items and hygiene-sensitive baby essentials), returns and refunds are subject to strict guidelines. Please review our full Returns and Refunds Policy for eligibility, procedures, and timelines.

 
7. Intellectual Property

All content included on this site, such as text, graphics, logos, images, and software, is the property of bbabyessentials.com or its trusted brand partners (e.g., Granny Ben, Saeson) and protected by Malaysian and international copyright laws. You may not reproduce, duplicate, copy, sell, or exploit any portion of the Service without express written permission from us.

 
8. Third-Party Links

Certain content, products, and services available via our store may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability for any third-party materials or websites.

 
9. Limitation of Liability

In no case shall bbabyessentials.com, our directors, employees, affiliates, or suppliers be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

 
10. Indemnification

You agree to indemnify, defend and hold harmless bbabyessentials.com and our partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

 
11. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Malaysia.

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12. Changes to Terms and Conditions

You can review the most current version of the Terms and Conditions at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

 
13. Contact Information

Questions about the Terms and Conditions should be sent to us at:

  • Email: info@bbabyessentials.com

  • Phone: +6012-525 9861

  • Business Registration Number (SSM): 201601011785 (1182716-T)

  • Address: A-03-05 Tropicana Avenue, No. 12 Persiaran Tropicana PJU3, 47410 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

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